George Salter Technical Support Service has many combined years of supporting ICT within education, including experience of introducing new ideas and technologies into classrooms. We provide ongoing support and management of:

  - A curriculum network of over five hundred PC’s and Laptops
  -Seven servers including Sims, Bromcom, Securus and Proxy
  -Apple Macintosh eMacs and iBooks
  -Microsoft Office, Macromedia and other educational software

We have experience of supporting many differing technologies, including interactive whiteboards, projectors, laser/inkjet printers, tablet PCs, laptops and Apple computers.
 

Current Clients

George Salter Technical Support Service currently provides support to a number of Primary Schools and Community Centres within the Greets Green Area.

                    
Newtown Primary   Lyng Primary    YCA Sandwell      SWEDA

How is the Service Delivered?

The service is flexible and can be tailored to meet the needs of the client. This therefore, means the service is delivered via 1 to 37 hours of on-site support per week.

Each client has a nominated technician who is responsible for providing the onsite support, with access to a higher level of support from other members of the team.

The service includes the following:

   -A managed team of ICT technicians and network
    management professionals
   -Telephone help line manned between 8.30 am and 4.00 pm
   Monday to Friday
   (excluding bank holidays) with calls responded to within one
   working day
   -E-mail support with e-mails responded to within working one
   day
   -Maintenance of a log of calls and issues
   -Liaison with existing external service providers and other
   agencies to resolve issues

What does the Service Cover?

The service covers the following areas:

Software - Support for All Microsoft products, Symantec/Norton Antivirus products, Macromedia products and any software purchased with advice from a member of the support team.

Desktop Operating Systems - Support for Microsoft Windows 95, 98, Me, NT Workstation, 2000, XP and Apple OS.

Server Operating Systems - Support for Windows NT Server, Server Family (including 2000 and 2003) and Linux Proxy.

Hardware - Support for Storage Devices, Sound cards (problems with sound),  Monitors / Graphics cards (problems with graphics and display), Network cards (problems with network connections on a specific computer), Wireless network connectivity, Power problems (machine won’t switch on), Printer problems, Advice on relocating ICT equipment, Scanner problems, Digital camera/digital video problems, CDROM/DVD problems, PC and PC Motherboard configuration and Interactive whiteboard and projector problems.

The cost for installation and repair of hardware is included, but excludes the cost of the replacement hardware itself.

PC Workstation Administration - Support for Desktop configuration, Missing icons, Mapping/re-mapping devices (disk drives etc), Connecting relocated PC’s to the network, Printer driver problems, Removal of viruses and spyware where necessary.

Security - Support for Physical security of equipment, Network security, Systems security, Anti-virus measures and Password policies.

Internet Connectivity - Support for Diagnosis of Internet connectivity failure up to the point of ISP, E-mail, Web site administration, Content filtering and GGCLN Portal.

New Equipment - Support and installation of New computers, printers, scanners, digital cameras, graphics tablets and hardware being added to existing computers (e.g. hard drives, Graphics Cards etc)

Enquiries

For more information or a written quotation Contact

Ben Sheehan:

Tel:  (0121) 553 4665 ext. 284
Fax:  (0121) 525 4068

E-Mail: support@georgesalter.com